Kennores Healthcare Recruitment Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, well being and communication needs with them.

People’s needs were assessed before they began receiving care, and further assessments were carried out whenever their circumstances changed. Staff gathered relevant information from people, their families and other professionals to ensure assessments were accurate and reflected current needs. This enabled staff to understand what mattered to people and how to support them safely. Care plans were in place and contained clear, person centred detail.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Specific clinical and practical guidance, such as sling instructions, were in place to ensure staff followed safe and evidence based moving and handling techniques.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People received care that was well coordinated. Staff worked effectively together internally and with external professionals. Staff understood people’s needs well, and the provider had systems in place to ensure people only needed to tell their story once. When there were changes to people’s care, information was shared promptly and effectively using the care planning system, helping to maintain continuity and consistency of support.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People received regular reviews, and care records included detailed guidance on how to support them, as well as what they could manage independently. Staff ensured care was tailored to people’s abilities and needs. Care plans also monitored and supported people to live healthier lives and helped staff identify changes early and respond promptly.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff completed daily notes detailing people’s care and support, and the provider routinely reviewed these to ensure they were accurate and reflected people’s needs. The provider met with people, their relatives, social services and healthcare professionals to review care plans and ensure they remained up to date. The provider also regularly carried out spot checks to assess staff competency and practice and completed surveys with people and their relatives to gather feedback about the quality of care and support they received.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Consent was routinely sought, and the provider checked this to ensure staff consistently documented people’s consent. One relative told us, “Yes, they always do that I’ve heard them do that.”