During an assessment under our new approach
Date of Assessment: 11 August to 19 September 2025
Office G19 provides care and support to people living at three supported living services in Worthing, East Preston and Dorking. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This was the first inspection of the service.
Systems and processes were in place to mitigate the risk of harm to people and to protect them from abuse. Staff had a clear understanding of their responsibilities under safeguarding, while the provider understood their regulatory responsibilities. People were involved in the management of risk to their care and support. People were supported by enough staff who had received the appropriate training to meet people’s needs. Appropriate infection control procedures were in place to keep people safe.
People received effective care. People’s needs, wishes and preferences were assessed were captured and staff understood these needs. People were supported, when needed, to access healthcare services. People were encouraged to maintain relationships with family and friends.
People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. Concerns and complaints were listened to and used to improve the service they received.
People, staff and relatives spoke positively about the registered manager. Management was approachable and open to feedback and discussions about people’s care. The quality of people’s care was supported by effective quality assurance systems. The registered manager encouraged feedback from people, staff and professionals involved in people’s care.
We have assessed the service against ‘Right support, right care, right culture’ (RS,RC,RC) guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people were being supported in line with this guidance.