Crown House Care Home

Date of assessment: 8 June to 11 June 2026

This inspection was completed to follow up previous enforcement action which had been taken following concerns identified at the last inspection. The provider was previously in breach of legal regulations in relation to safe care and treatment, and good governance. Following this inspection, the provider was no longer in breach of these regulations.

At this inspection, we found the provider had worked hard to make and sustain significant improvements across the service. The changes made were extensive and included positive development to medicines management, fire safety, care planning, auditing systems, consent processes and staff training. The provider had reviewed and updated policies, invested in new digital systems, strengthened oversight arrangements and worked closely with staff, people living at the service, relatives and partner professionals to improve outcomes. It was clear from the inspection the management team and wider staff group had put considerable effort into responding to the concerns raised at the last inspection and driving improvement throughout the home.

Date of Assessment: 8 September to 7 October 2025.

This assessment was the first inspection for the newly registered provider.

Crown House Care Home is a ‘care home’ without nursing for up to 21 older persons. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises, and the care provided. Both were looked at during this assessment.

The service was in breach of 2 legal regulations in relation to safe care and treatment, and good governance.

A significant number of concerns were identified during our inspection process, including with medicines, fire safety, diabetes, risk management, staffing training, planning for the future, capacity and consent, recruitment, record keeping and oversight from leaders. We wrote an urgent letter to the provider sharing our most serious concerns, and the provider took action. Following feedback at the end of the assessment, the provider acknowledged our concerns, and said whilst the feedback was hard to hear, accepted areas of the service needed improving and were dedicated to getting it right. The provider and registered manager were responsive to our feedback.