We carried out a review of the data available to us about HomeCare Professionals (Essex) Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about HomeCare Professionals (Essex) Limited, you can give feedback on this service.
Homecare Professionals (Essex) Ltd is a domiciliary care service and is registered to provide personal care to older and younger people, people with physical disability, sensory impairment and people may be living with dementia in their own homes. At the time of the inspection, 28 people were using the service.
People’s experience of using this service and what we found
People were very positive about their experience of using the service. One person told us, “They are perfect, brilliant I don’t need anything else.” A relative told us, “They look after my mum really well, they are all lovely and caring.”
Care and treatment were planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. Staff had received appropriate training to ensure they had the skills and knowledge to meet people’s needs.There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. Medication was dispensed by staff who had received training to do so.
The registered manager had systems in place to monitor the care people were receiving through audits and feedback from people. This information was reviewed on a regular basis and improvements made where needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update: The last rating for this service was requires improvement (published 5 June 2019) and there were breaches of regulation. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Homecare Professionals (Essex) limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Some staff had been recruited and had started work without relevant checks being completed. The service needed to make improvements in regards recruitment practice, this being ensuring that appropriate checks were carried out and the service verified documentation with external agencies.
Systems were in place to audit the quality and delivery of care to people, however this needed to be improved.
People’s experience of using this service:
People received a service which was personalised and met their needs. The care provided enabled them to remain as independent as possible and to live in their own homes.
People were cared for by a consistent team of staff who were skilled and competent in providing good quality care. Staff and the registered manager showed an interest in delivering personalised care based on people's likes, choices, wishes and preferences.
Support was planned and delivered in a structured way to ensure people's safety and wellbeing. Staff had access to up to date information about how to support people. Communication with health and social care professionals was effective in ensuring people received joined up care.
Why we inspected: This was a scheduled inspection based on the services previous rating.
Follow up: We will continue to monitor the service through the information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Homecare Professionals Limited provides care services to people within their own homes. Care services include personal care, a sitting service and domestic services. The services provided are either through private arrangement or social services funding.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Suitable arrangements were in place to ensure that people received appropriate care and support to meet their needs. Staff knew the needs of the people they supported and they were treated with respect and dignity. People’s healthcare needs were well managed and they had access to a range of healthcare professionals.
People’s needs were met by sufficient numbers of staff. Suitable arrangements were in place to ensure that staff had been recruited safely; they received opportunities for training and supervision.
People were safeguarded from harm; Staff had received training in Mental Capacity Act (MCA) 2005.
People were supported to have sufficient amounts to food and drink to ensure that their dietary and nutritional needs were met.
People were provided with the opportunity to participate and engage in activities of their choice which met their needs. Relatives and people who used the service knew how to make a complaint and we felt reassured that all complaints would be dealt with and resolved efficiently and in a timely manner.
The service had a number of ways of gathering people’s views which included holding meetings and reviews with people, staff and relatives. The manager carried out a number of quality monitoring audits to help ensure the service was running effectively and to help them make improvements.