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HomeCare Professionals (Essex) Limited Requires improvement

We are carrying out a review of quality at HomeCare Professionals (Essex) Limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Requires improvement

Updated 5 June 2019

About the service: Homecare Professionals (Essex) Ltd is a domiciliary care service and is registered to provide personal care to older and younger people, people with physical, sensory and mental health needs and people with dementia in their own homes. At the time of the inspection, 40 people were using the service.

Some staff had been recruited and had started work without relevant checks being completed. The service needed to make improvements in regards recruitment practice, this being ensuring that appropriate checks were carried out and the service verified documentation with external agencies.

Systems were in place to audit the quality and delivery of care to people, however this needed to be improved.

People’s experience of using this service:

People received a service which was personalised and met their needs. The care provided enabled them to remain as independent as possible and to live in their own homes.

People were cared for by a consistent team of staff who were skilled and competent in providing good quality care. Staff and the registered manager showed an interest in delivering personalised care based on people's likes, choices, wishes and preferences.

Support was planned and delivered in a structured way to ensure people's safety and wellbeing. Staff had access to up to date information about how to support people. Communication with health and social care professionals was effective in ensuring people received joined up care.

Why we inspected: This was a scheduled inspection based on the services previous rating.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 5 June 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Good

Updated 5 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 5 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 5 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 5 June 2019

The service was not well-led

Details are in our Well-Led findings below.