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Autism Care Community Services (Lincolnshire)

Overall: Good read more about inspection ratings

Birchwood Flats, Jasmin Walk, Birchwood Shopping Centre, Birchwood, Lincoln, Lincolnshire, LN6 0QY (01522) 697672

Provided and run by:
Autism Care (UK) Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Our current view of the service

Good

Updated 13 February 2026

Date of inspection: 18 February 2026 to 6 March 2026.

Autism Care Community Services (Lincolnshire) is a service providing care and support to people with a learning disability and autistic people in their own homes, in a supported living setting. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Not everyone who used the service received personal care. CQC only inspects services where people receive the regulated activity of personal care. Where they do, we also consider any wider social care provided. At the time of this inspection, 6 people were receiving personal care.

People received support that was person-centred and protected their rights. Staff understood safeguarding procedures and followed clear processes for reporting and managing concerns.

Risk management was effective. People’s needs were thoroughly assessed and routinely reviewed. Support plans reflected people’s needs, wishes and goals including communication, sensory and personal preferences.

People’s independence was promoted and they took part in daily living tasks and community activities that reflected their interests. Staff supported people to communicate in ways that worked for them and recognised when people were best able to make decisions. Safe staff recruitment processes were followed. Staff training was well matched to people’s needs.

Effective governance systems were in place, with regular audits and action plans to improve quality. Learning from audits was shared with staff to support continuous improvement across the service.

People's experience of the service

Updated 13 February 2026

People told us they felt safe with the support they experienced. Relatives expressed confidence in the safety and wellbeing of their loved ones. They also noted positive progress in people’s confidence and independence.

People had developed trusting relationships with staff who knew them well. During our visits we saw people actively engaging with staff and enjoying each other’s company. People freely expressed how they wanted to be supported. Staff clearly understood people’s different ways of communicating their wishes and showed respect for their choices. A relative told us, “Staff have shown that they enjoy working with my [loved one]; [loved one] is very happy and the care is excellent.”

People and their relatives felt the service was well managed, they felt listened to and any issues were dealt with quickly.