Primary Eyecare Services Also known as Primary Eyecare Services Head Office

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met patients' needs, and that staff treated patients equally and without discrimination.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service understood the diverse health and care needs of patients, care was joined-up, flexible and supported choice and continuity. When booking appointments patients were able to select practices that suited their individual needs

Staff worked to build good relationships with external providers so that patient care was joined-up, flexible and supported continuity.

The service had tailored its service to meet the diverse needs of people who used it service.

The service understood the diverse health and care needs of patients, care was joined-up, flexible and supported choice and continuity. When booking appointments patients were able to select practices that suited their individual needs.

Staff worked to build good relationships with external providers so that patient care was joined-up, flexible and supported continuity.

The service had tailored its service to meet the diverse needs of people who used it service.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The service had access to interpreter services, including British Sign Language. Information provided by the service met the Accessible Information Standard. The service’s website was available in 136 languages.

The service made it easy for patients to share feedback and ideas, or raise complaints about their care,treatment and support. They involved patients in decisions about their care and told them what had changed as a result.

We saw complaints were managed in line with the service’s policy. Learning from complaints was evident and staff were able to identify changes made as a result of patient feedback, including complaints. Recent survey data showed high levels of satisfaction.

The service made sure that patients could access the care, support and treatment they needed when they needed it. Using a Single Point of Access Clinical Triage service, patients were quickly referred to the most appropriate service.

Patients were able to access the service to suit their need with flexible appointment times being offered.

Where patients had particular needs, the service was able to adjust to ensure they could attend to this.

Staff and leaders actively listened to information about patients who are most likely to experience inequality in experience or outcomes and tailored their care,support and treatment in response to this.

Feedback provided by patients using the service was positive. Staff treated patients equally and without discrimination. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in patient’s experience and outcomes. Staff used appropriate systems to capture and review feedback from patients using the service.

Patients were able to access the service to suit their need with flexible appointment times being offered, including weekends and evenings.

Primary Eyecare Limited is registered with CQC as an independent health service. They are a community-based out-patient service. This quality statement not relevant for this service.