Primary Eyecare Services Also known as Primary Eyecare Services Head Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Key question commentary

This is the first assessment of this service since its registration with CQC. This key question has been rated as Good.

We looked for evidence that staff involved patients in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed patients care and worked with specialist consultants where needed and other services to achieve this.

We saw evidence the service actively involved patients in their care and treatment, and provided them with advice, support, and effective treatment options. Health assessments were carried out to judge patient needs, and care was appropriate to meet these needs. We saw from patient feedback that outcomes were positive. Processes were in place for gaining patient consent in line with guidance and best practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure patients care and treatment was effective by assessing and reviewing their health, care,wellbeing,and communication needs ahead of their visit. Feedback from patients using the service was positive. Patients felt confident that the service understood their individual needs. On referral, the service carried out an initial assessment of the patient which included their health history, and details regarding their presenting condition.If the patient required interpretation support the provider was able to organise this.

The service planned and delivered patients’ care and treatment with them, including offering flexible appointment times and locations. They did this in line with legislation and current evidence-based good practice and standards. The service undertook clinical audits which assessed adherence to best practice guidance, and we saw from these audits that the service was compliant with this guidance.

The service worked well across teams and services to support patients The service undertook detailed assessments of patients to identify the most appropriate treatment options for patients. The provider collaborated effectively with other health and care professionals including specialist consultants.

Staff had access to the information required to appropriately assess,plan and deliver patients care, treatment and support.The service had systems in place to ensure continuity of care.

The service supported patients to manage their health and wellbeing to maximise their independence, choice and control. The service supported patients to live healthier lives and where possible, reduce their future needs for care and support. Staff focussed on identifying risks to patients ’health ensuring appointments and referrals were issued quickly.

The service routinely monitored patients care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of the patient themselves.

The service met the targets set by its commissioners.The service took steps to ensure patients were offered convenient appointment times reducing the number of patients failing to attend.

The service worked with the Royal National Institute of Blind People to support patients whilst they waited for their appointments to take place through their waiting well pathway.

The service told patients about their rights around consent and respected these when delivering person-centred care and treatment.Staff understood and applied legislation relating to consent.Guidance was used by staff to assist them assess capacity. Capacity and consent were clearly recorded.Patients were provided with guidance on choosing other services providers for further treatments.