Primary Eyecare Services Also known as Primary Eyecare Services Head Office

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of Assessment: 13 February 2026.Primary Eyecare Services Limited is an independent health service. They are a specialist-led community-based eye care provider at scale which delivers a range of specialist eyecare services to NHS patients referred to them from integrated care boards (ICB) across England. Care is delivered to persons of all ages. The service is registered with the Care Quality Commission (CQC) to deliver treatment of disease,disorder or injury.

We saw patients and those working at the service were protected and kept safe. Facilities and equipment met the needs of patients. Those who delivered the clinical care at the service had the required skills,qualifications and experience, and we saw that they had received additional training which enabled them to deliver effective care. The service fully assessed need and involved patients in discussions and decisions about their treatment. Care was based on latest evidence and good practice. If needed, the service worked with other health professionals to achieve the best outcomes for patients. We heard that patients were treated with kindness and compassion. There was a culture of continuous improvement, and a drive to improve patient outcomes.

People's experience of this service

People were positive about the quality of their care and treatment from Primary Eyecare Services Ltd.

The service uses both the NHS Friends and Family Test (FFT) and Google reviews to measure patient view of the service. The FFT showed that over 96% of respondents would recommend the service to their friends and family. Similarly Google reviews reviews showed high levels of patient satisfaction, with a score of 4.8/5.0 received from 709 reviews. People identified individual staff members, in various roles as being, excellent at their jobs, having behaved kindly towards them and as being diligent in carrying out their tasks.