Wanderers House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question was rated good. At this assessment the rating has remained good.

This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture.

The manager and staff were aware of the values of the organisation and spoke positively about the culture of the home. The provider had developed an ethos based on the principles of the right support, right care, and right culture guidance that ensured people were at the centre of this.

There were processes in place to ensure there was a positive culture in the home. This included ensuring people and staff were supported, had the right skills and knowledge encouraged and involved to promote a positive culture.

Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

People, relatives and staff spoke positively about the management team and how the home was run. A relative told us, “It all seems good to me.” They knew who the manager was.

There were systems in place to ensure all staff understood their roles and responsibilities and there were clear lines of delegation. We had been notified of events that had happened within the service in line with the providers legal responsibility to so do.

The provider fostered a positive culture where people felt they could speak up, and their voice would be heard.

People and relatives knew how to raise concerns and felt confident to do so. The feedback we received and reviewed from the home was positive.

There was a whistleblowing policy in place and staff were aware of this and the procedures they needed to follow.

The provider valued diversity in their workforce.

Staff felt they were treated in an inclusive way, and their diverse needs were considered. The manager confirmed there were policies in place to ensure this was effective. There were processes in place to consider staffs individual needs.

The provider had clear responsibilities, roles, systems of accountability and good governance.

There were effective systems in place to monitor the quality of the service and when needed this information was used to make changes. There were audits and checks in place which monitored the care people received, including medicines management, health and safety and environmental audits. There were also various audits completed which considered people’s experiences including at mealtimes.

In addition, audits that considered regulatory evidence were completed to consider where changes or improvements could be made and the area manager also completed a monthly monitoring visit. Where action was needed, we saw a plan was in place and evidence that actions were being worked through.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people.

There were systems in place to ensure the provider worked in partnership with other agencies. As part of this assessment, we asked the Local Authority for feedback, and we received no concerns.

The provider focused on continuous learning, innovation and improvement across the organisation and local system.

The processes in place were effective in identifying where improvements were needed. We were able to see where learning had been identified, and the action taken to make changes.