Wanderers House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

A Service User Monthly Activities Effectiveness Audit had been recently introduced within the home these reviewed activities individual people had participated and evaluated the benefits of these on people’s health and wellbeing.

We saw care was individual and tailored to people’s needs. There were systems in place to ensure people were involved with the planning, monitoring and reviewing of their care, this meant people were at the centre of this.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

There were systems and processes in place to ensure people’s care was regularly reviewed and updated, this included planned reviews or when changes occurred. The provider ensured there were systems in place to share this information or changes with staff so care could consistently be delivered to people.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People and relatives were happy with how information was provided to them.

People had individual care plans in place which considered how they communicated; a person’s care file had been translated into their first language so they could fully understand it before agreeing with it. Pictures were used on care plans and reviews to evidence how people were being supported, and formed prompts for people. Information was displayed in various formats for people around the home.

The provider shared that information was available to people in different formats if they required this.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans in place that had been created with people, ensured staff had information available about how they supported people to make choices and remain independent. When people were not able to verbally communicate, these plans considered the action people took to express their needs. Staff we spoke with were aware of these plans and how they included people in their care.

People also had the opportunity to attend meetings and individuals reviews where they could share any concerns or achievements. The reviews looked at the last 6 months of people’s lives and considered all areas that may be important to a person including people’s progress and strengths and what made people happy and sad.

The manager told us they had not received any recent complaints however there was a system in place to ensure complaints were responded to in line with the providers own policy and procedure.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

There were processes in place that the manager could consider if concerns arose. They had links with external agencies that they could engage with to raise concerns if needed.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The manager was aware of inequalities people living in the home may face and was able to tell us the action they would take when facing these. There were systems in place to consider people’s experiences in care.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Although no one was end of life, detailed plans were in place for people. They had been completed with people and those important to them. These had considered people’s choices and preferences during this time.