Wanderers House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and relatives were happy with the care they received. One person told us, “Yes I like the staff.” A relative said, “They are wonderful, they all seem very nice.”

Staff spoke about people respectfully and compassionately and emphasised the importance of being kind and caring. Staff felt they were all part of a family. One staff member said, “It’s more like a home than a care home, it’s great.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

People and relatives felt they were treated as individuals. When asked a relative said, “There are only small number of them living in the home so it’s like a family they are all individual.”

There were systems in place to ensure people were treated as individuals this included ensuring people were listened to and were part of the review process.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us and we saw they made their own choices. One person confirmed how they sat in the office and contributed with the manager when their care records were being reviewed. People were offered various choices included what activities they participated in, what they ate and how they spent their days.

When people were not able to verbally communicate, plans considered this, and the actions people took to express their choices. Staff had information about people as care plans and risk assessments considered how they supported people to make choices and remain independent. Staff we spoke with knew people well and were aware of these plans and how they included people in their care.

The provider listened to and understood people’s needs, views and wishes.

People and relatives felt their needs were responded to. A relative told us how they were in regular contact with the home about their relation’s care.

People’s needs were responded to promptly, People were involved with regular reviews, including, weekly, monthly and 6 monthly. When changes occurred to how people’s care was being delivered care plans and risk assessment were updated with people to ensure staff had the most up to date information to offer support.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The manager told us how they valued their staff. They told us they operated an open-door policy; made sure they were available for staff and listened to them. They told us before they started their tasks each day they would sit with people and staff to discuss any concerns they had. Staff we spoke with felt it was a good place to work, and they received support when needed. There were systems in place to consider staff wellbeing.