Humble Hands Care Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. The key question has not been fully assessed to give a rating.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

The provider did not always make sure people were at the centre of their care and treatment choices and they did not always work in partnership with people, to decide how to respond to any relevant changes in people’s needs.

Care plans and risk assessment were conflicting and did not fully reflect the persons care needs and how they should be supported and risks mitigated.

We did not look at Care provision, Integration and continuity during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Providing Information during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

The provider did not always make it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support.

The person supported by the agency was able to express their needs, wishes and preferences.A review of records showed care reviews had not been completed providing them with the opportunity to share their views and feedback on the care and support provided.

Other systems referred to key-working sessions, welfare calls and questionnaires. Due to the size of the agency these had yet to be embedded to reflect how people were involved and listened to.

A complaints policy was in place; this was also detailed in the service user guide. We were told no complaints had been received. This was confirmed by the person and their relative who said, “We’ve never needed to raise a concern or complaint.”

We did not look at Equity in access during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Equity in experiences and outcomes during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Planning for the future during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.