Humble Hands Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. The key question has not been fully assessed to give a rating.

We have not awarded this service a score for Effective.

Find out about when we will not publish a key question score and what we look at when we assess Effective.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, well-being and communication needs with them.

An initial assessment had been completed with the person and their relative. Information provided detailed the support the person wanted and needed. However, information in the care plan and risk assessment differed. There was no evidence assessed needs had been reviewed and updated to reflect the support provided.

Agency procedures showed and we were told care plans and risk assessment would be reviewed within the first 6 weeks and then formally reviewed every 3 months by a senior manager to check whether if there had been any changes in need. Records seen did not evidence this had been done ensuring the plan remained accurate and effective.

We did not look at Delivering evidence-based care and treatment during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

We did not look at How staff, teams and services work together during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

The provider supported people to manage their health and well-being to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Records showed staff supported the person in managing their personal care, including oral hygiene. Information also included the contact details of health and social care professionals, who could be contacted to share any concerns or where further advice and support could be provided. At the time of the inspection the agency was not working in partnership with other services.

The person's nutritional needs were taken into account, and staff ensured that meals provided were aligned with their cultural diet. This was observed during our visit, where staff provided a traditionalmeal and a drink as requested.

We did not look at Monitoring and improving outcomes during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The care provider and support package had been sourced privately by the person, with support from family. Both had been involved in the assessment and care planning process and said they were happy with the care and support provided. Visit records also showed staff sought consent prior to completing tasks.