Humble Hands Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. The key question has not been fully assessed to give a rating.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity.

The person and their relative said staff were ‘really helpful’ and they were treated with kindness. Records showed staff considered the persons privacy and dignity when offering support with personal care. We were told they (person) had formed a positive relationship with support staff.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences.

The person and their relative said they were happy staff had the same cultural background,especially as they were knowledgeableabout their culture and providing traditionalfoods, which they enjoyed.

We did not look at Independence, choice and control during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

We did not look at Responding to people’s immediate needs during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

The provider did not always care about and promote the wellbeing of their staff. They did not always support or enable staff to deliver person-centred care.

As the agency did not have a physical office and management was not located in the same area as the person and staff, this provided fewer opportunities for direct support. Records reflected little meaningful discussions with staff about their work and any areas they wished to discuss.

A staff handbook was available. This detailed information about their role and responsibilities and what was expected of them. Information showed the provider had subscribed to an employee assistance programme, offering advice and support to staff on issues, such as illness or managing money problems.