Updated 17 December 2024
Date of inspection: 23 and 24 January 2025. Shangri-La provides accommodation and personal care for up to 25 older people, some of whom live with dementia. Accommodation is arranged over two floors with stair and lift access. At the time of our inspection 24 people lived at the home. Our inspection was prompted by concerns received about the safety of the home and how this was managed. At the last inspection the service was rated good. At this inspection the service is now rated requires improvement. At this inspection we assessed all the key questions. We found 4 breaches of the legal regulations.
The provider failed to ensure the safe management of medicines, care planning and record keeping in relation to managing the risk of harm to people.
The provider failed to demonstrate they met their requirements under the Mental Capacity Act 2005. They failed to ensure they always obtained valid consent to care.
Quality assurance systems in place were not effective and they did not identify the significant shortfalls we found during this inspection.
The provider did not always ensure that relevant safeguarding information was shared with the local authority.
For the identified breaches in regulation relating to risk and safeguarding, we have asked the provider for an action plan in response to the concerns found at this inspection. In regard to the breaches of regulation related to governance and consent, in instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.