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Princess Alice Hospice Outstanding

All reports

Inspection report

Date of Inspection: 9 December 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We carried out a visit on 9 December 2013, observed how people were being cared for, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

We looked at the files for four members of staff to see if appropriate checks had been carried out prior to them starting work at Princess Alice.

We saw that checks had been carried out to ensure that people were who they said they were. We saw copies of passports and other photographic identification, as well as documents that confirmed home addresses. These also showed that people were eligible to work in the UK.

All four files had completed application forms. These detailed peoples work experience, qualifications and the reason why the person had left their previous employment.

The application forms also recorded people’s employment history. We saw that there were no gaps recorded in the files we looked at.

Contact details for references were recorded on the application forms. We saw that written references had been obtained and were stored in the files. This showed the provider had checked that people were of good character.

There was a record in the files that staff had an up to date enhanced criminal record check carried out. This meant the provider had checked that people had no record of crimes that could affect their suitability to work with vulnerable adults.

The files contained details of people’s training and experience. The four files we checked showed that staff had the necessary experience to support the people who lived here.

The provider may like to note that a full employment history was required but the current form only asks for five year history. This would ensure that all applicants would give a full history. The files we sampled all had a full history as some had a curriculum vitae attached and another only had a short work history.