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Princess Alice Hospice Outstanding

All reports

Inspection report

Date of Inspection: 9 December 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF

Overview

Inspection carried out on 9 December 2013

During a routine inspection

We visited Princess Alice Hospice to look at the care and treatment provided to people who used the service.

We spoke with four people who used the service, three family members, six staff members, the registered manager, the medical director and the Chief Executive.

All the people we spoke with were very happy with the service. One person told us �The staff are marvellous, nothing is too much trouble for them.� Another person said �The staff listen to me and what I need, and that�s important to me.�

People told us that they felt respected by staff, and were able to take part in decisions about their treatment. One person said �The staff respect how I�m feeling. If I want to be left alone I tell them to put a sign outside my door and I am left.�

We found arrangements were in place to ensure people had their nutritional needs met. Nutrition was taken seriously at the hospice and a committee had been formed to look into the provision of the meals.

Infection control procedures were followed and all staff had a good knowledge of their roles and responsibilities.

We saw that records of qualifications, criminal record checks and professional registrations were up to date.

All of the people we spoke with were happy with the service, and had never felt the need to make a complaint.