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Princess Alice Hospice Outstanding

All reports

Inspection report

Date of Inspection: 28 February 2013
Date of Publication: 19 June 2013
Inspection Report published 19 June 2013 PDF

Overview

Inspection carried out on 28 February 2013

During a routine inspection

During our inspection we sought the views of people attending the day hospice and those admitted to the wards. We spoke with eight people who used the service and four members of staff including, the registered manager, the safeguarding lead and the Chief Executive of the hospice.

We asked people about their experience of using the service and received positive feedback from all people. Comments received included �As soon as you walk through the door you relax.� �When I come here it�s like coming to see your family.�

We asked people about the staff who cared for them and we were told �The doctors are always asking what would you like and what can we do for you.� We were also told �The staff always put the patients first.�

Staff were complimentary about the support they received with training. They were also supported to attend sessions every month to discuss difficult situations that may have arisen that month. Staff were able to express their feelings in a non judgemental and supportive environment.

Safeguarding vulnerable adult training had taken place and staff confirmed this. Staff were knowledgeable about the process for incident reporting.

The management carried out regular audits of their service and these reports are published.