Kairos Care Services Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. A person told us, “We discussed everything about my care when they [service] started and staff regularly ask me how my care is.” Care records reflected people’s individual needs and supported the delivery of good quality care and treatment. Care plans included information about the people’s physical health, well-being and communication needs. Positive relationships between people and staff meant staff understood individual preferences and how best to provide support. Regular reviews kept care records up to date and helped ensure care continued to reflect people’s changing needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People received enhanced monitoring of food and fluid intake to support the management of health conditions and reduce identified risks. Staff understood individual risks and knew how to respond to changes in a person’s needs. This supported timely intervention, promoted good health and helped reduce the risk of deterioration.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Information was shared effectively between staff and health professionals to ensure continuity of care. Following a hospital discharge, care was increased to reflect a person’s changing needs and provide additional support. Daily care records and handover notes supported clear communication, helping staff provide consistent care and respond promptly to any changes in a person’s needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff knew people well and encouraged them to manage their own health, care and wellbeing where possible. Staff also supported a person to reconnect with a relative, helping reduce social isolation. A person said, “They [staff] support me with my shopping, attend medical appointments with me, they look after me well.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People told us they were happy with the care they received. The service actively encouraged people to share their views, helping ensure care records remained accurate and reflected their current needs. Consistent staffing enabled staff to develop a good understanding of individual preferences and identify any changes in needs promptly. These changes were reported to management and incorporated into care planning. Daily care records demonstrated that staff supported people in line with their assessed needs and agreed outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the importance of obtaining consent before delivering care and had received up to date training around the Mental Capacity Act (MCA, 2005). A member of staff told us, “I make sure I always seek for consent before any care intervention.”