- Homecare service
Kairos Care Services Ltd
Assessment report published 2 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: Monday 20 July to 05 August 2026.
Kairos Care Services Ltd is a domiciliary care agency providing personal care and nursing care to people living in their own homes. At the time of the assessment, only personal care was being provided. CQC only inspects where people are receiving the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. This is the first assessment for this newly registered service, and we looked at all quality statements within, safe, effective, caring, responsive and well-led. The service has been rated as good. We found the service provided safe and person-centred care. Staff demonstrated a good understanding of people’s individual needs, preferences and routines. Care plans were detailed and reflected people’s health, wellbeing and preferences of care. People were actively involved in decisions about their care and were supported to maintain independence, choice and control. People were supported by a regular staff team, this supported continuity of care and meant staff were able to recognise changes in health, wellbeing and support needs. Staff were supported through training, supervision, spot checks and appraisals, helping them maintain the skills and confidence needed to provide effective care. Some areas required further development, including additional risk assessments and guidance around specific risk. However, leaders were open to feedback and committed to improving outcomes for people.
People's experience of this service
The feedback we received about the service was minimal. However, people spoke positively about the care and support they received from the service. They told us, “The carers are very hands on and capable.” And “The care is going quite well and I’m happy with it.” People told us how staff supported them with daily routines, including getting out of bed, getting dressed, shopping and providing general support. People spoke positively about communication with staff and managers, telling us, “I’ve met the registered manager before and they are nice.” And “Things are always organised well for me.” Overall, people felt supported and told us, “It’s a good service, I couldn’t ask for better.”