Eastbury Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good.

At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People told us that they felt staff treated them with dignity and respect. A person said, “People are treating me with respect.” Relatives also confirmed staff provided care in a respectful way. A relative commented, “They treat everybody equally and they try to make them be better, mentally and physically.” People’s care plans identified their cultural preferences and religious beliefs and if they were practising their religion, so appropriate support could be provided. The manager explained people were encouraged to maintain their religious practises and were supported to maintain contact with their place of worship. Staff completed training on human rights as part of their equality, diversity and inclusion training course. Staff demonstrated they understood the importance of respecting people’s choices and rights.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.