Background to this inspection
Updated
2 February 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to provide a rating for the service under the Care Act 2014.
We undertook an unannounced inspection on 22 and 23 October 2014 of European Lifestyles (C), 100 Pembroke Road. One inspector carried out this inspection.
During this inspection we observed how the staff interacted with people who used the service. We looked at how people were supported during the day. We also reviewed two care plans, two staff files, training records and records relating to the management of the service such as audits, policies and procedures.
People who used the service had learning disabilities and communicated by using key words, gestures and nods. We spoke with the relatives of two people who used the service and spoke with the registered manager and three members of staff.
Updated
2 February 2015
We undertook an unannounced inspection on 22 and 23 October 2014 of European Lifestyles (C), 100 Pembroke Road. The inspection was carried out by one inspector. This care home provides support to three people with learning disabilities. At the time of our inspection two people were using the service.
At our last inspection on 17 October 2013 the service met the regulations inspected.
The service had a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
On the days of the inspection there was a calm and relaxed atmosphere in the home. One person who used the service was out all day at the day centre and another person was at the home during our inspection. We saw staff interact with this person in a respectful manner and they appeared comfortable around staff.
People at the home were unable to verbally express their views. Staff therefore communicated with them in other ways such as using specific body language, gestures, facial expressions and key words.
Staff had received training in how to recognise and report abuse. Staff we spoke with were knowledgeable in recognising signs of abuse and the associated reporting procedures. Medicines were securely stored and administered.
Assessments were undertaken to identify people’s health and support needs and any risks to people who used the service and others. Care plans were in place to reduce the risks identified.
Where people using the service lacked capacity to understand certain decisions related to their care and treatment, their relatives were consulted and this was confirmed by relatives we spoke with.
Staff had the skills and knowledge to support people who used the service. There were enough staff available at the service and staffing levels were determined according to people’s individual needs.
The registered manager at the home was familiar with all of the people living there.