Success Point Associate Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. Staff completed an induction and training package at the start of their employment with regular refresher training taking place.

A relative told us, “The values are clearly about kindness, respect, and dignity. Yes, they are very open and always asking for feedback to learn and improve.” A staff member told us, “The service values respect, safety, and compassion. These guide how I work and encourage teamwork and learning.”
 

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider had an accident and incidents log in place. Staff told us team meetings were completed and any lessons learnt were discussed to improve practice.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. People, relatives and staff we spoke with told us they had the freedom to speak up. Staff had regular supervisions and meetings to enable this. One staff member told us, “To me, it means raising concerns without fear. I feel supported and safe doing this at work.” A relative told us,” I feel completely safe raising concerns or giving feedback. Any concern we have had was acted upon seriously and quickly.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider had an accident and incidents log in place. Staff told us team meetings were completed and any lessons learnt were discussed to improve practice.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

The provider had effective systems in place to monitor the quality of service being delivered. Audits were in place. One staff member told us, “The service is well managed, with audits, supervision, and quality checks that staff are involved in.” A relative told us, “The service is well-managed and organised.”
 

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider had an accident and incidents log in place. Staff told us team meetings were completed and any lessons learnt were discussed to improve practice.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. A person told us,” I’ve seen improvements made after feedback. Yes, the service is open to new ideas.” A staff member told us, “I am encouraged to take part in training and to share ideas about how things could be improved. This makes me feel involved and valued, and it helps the service continue developing to provide better outcomes for people.”