Success Point Associate Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Everyone we spoke with told us they were treated with kindness. Families echoed this. One person said, “Yes, they treat me with kindness. They [carers] are all lovely.” A relative told us, "Yes, staff treat my family member with compassion, dignity, and respect." Another relative told us, “Staff are incredibly kind, patient, and caring. They always close the door and curtains during personal care and speak to her respectfully.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans contained information on what support people required and what they were able to do themselves. A relative told us, “They know [name] likes tea a certain way and enjoys gospel music, which they play for [them]. They fully respect [their] faith and cultural background.” One staff member told us, “I tailor support to cultural, religious, and personal needs, such as respecting prayer times or food choices.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans evidenced people’s involvement in planning their care and support. A staff member told us, “I encourage people to make their own decisions and support them to remain as independent as possible.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were aware of people’s needs. People told us staff attended at the right time for the allocated time. One person told us, “Yes, staff are punctual and remain for the full allocated time.” Another person told us, “Staff listen to me quickly. Response times are usually prompt.”
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. A staff member told us, “The service supports me through supervision, approachable managers, and listening when I raise concerns.” Another staff member told us, “The service supports my wellbeing by providing supervision, open communication, and fair rotas. I feel listened to when I raise issues.”