Success Point Associate Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Assessments were up-to-date and regularly reviewed.

A relative told us, "Yes, care staff clearly understand the care plan and apply it consistently." A second relative told us, “We were fully involved in creating [name] care plan and we signed it. Staff follow the care plan closely to meet all [their] needs. A person told us, “My family and I were involved in care planning.”
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff told us they knew people well and their support needs. One staff member told us, “Communication is strong, we share updates in handovers, care notes, and also liaise with families and external professionals.” A relative told us, “Communication is good. The GP and district nurse are kept informed, and we are updated on any changes. [Person’s] medical care and daily care are well-coordinated.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. One relative told us, “They [staff] help [name] do as much for [themselves] as [they] can, which maintains [their] independence. They encourage healthier food choices and gentle exercises.” Another relative told us, "Yes, staff encourage and support safe community activities and provide meaningful engagement at home."

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider had an accident and incidents log in place. Staff told us team meetings were completed and any lessons learnt were discussed to improve practice.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The Act requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible.

People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the MCA. When people receive care and treatment in their own homes an application must be made to the Court of Protection for them to authorise people to be deprived of their liberty.

The provider had systems in place to ensure the service was working within the principles of The Mental Capacity Act. Staff had received training in this area.

People and their relatives told us consent had been respected. One relative told us, "Yes, consent has always been sought, and we as a family have been included in care decisions." A person told us, “Staff explain my rights clearly. They always ask before providing care.”