New Oakwood Lodge, Phoenix Futures Derbyshire Residential Service

Updated 2 April 2026

Date of assessment: 24 and 25 February 2026

We visited the following service as part of the assessment:

New Oakwood Lodge, Phoenix Futures Derbyshire Residential Service - 38 beds. At the time of our assessment, the service was supporting 23 people.

At this assessment we assessed 1 assessment service group: Residential substance misuse services.

New Oakwood Lodge, Phoenix Futures Derbyshire Residential Service is based in Derby. It is a 38-bedded rehabilitation, recovery and enhanced therapeutic community which supports people to recover from substance misuse, who may also have co-existing mental health problems. The service offers personalised programmes designed to meet the needs of people with substance misuse and addiction.

Treatment programmes include personal and behavioural development interventions, re-lapse prevention, harm reduction, and peer-led groups and meetings. Accommodation comprised of single occupancy rooms with en-suite bathrooms, and separate male and female accommodation. Accessible rooms were also available.

The service is registered to provide the regulated activity: Accommodation for persons who require treatment for substance misuse.

We assessed all 33 quality statements across the five key questions: safe, effective, caring, responsive, and well-led. The service registered with the care quality commission (CQC) in November 2022. This was our first assessment of the service.

New Oakwood Lodge provided a safe, therapeutic, and personalised environment focused on rehabilitation, recovery and community reintegration. The environment was clean, well-maintained, and appropriate for the care and support it provided.

Care and treatment were consistently delivered in line with national guidance and best practice, to ensure the service achieved consistent outcomes. Staff demonstrated skill and innovation, delivered a wide range of interventions, including psychosocial and psychological therapies, vocational and educational support, and a structured activity programme. People had made consistent progress towards independence and personal goals, with proactive risk assessments and an effective management structure in place.

People told us they felt empowered, fully involved in decision-making, and supported to develop independence, choice and control around their care. Where appropriate families/friends and carers were involved, and staff supported people to maintain meaningful community connections and networks. There was effective leadership in place. Leaders were visible, supportive, and promoted a positive culture of learning, collaboration, and continuous improvement across the service.

Updated 18 December 2025

Date of assessment: 24 and 25 February 2026

New Oakwood Lodge, Phoenix Futures Derbyshire Residential Service is based in Derby. It is a 38-bedded rehabilitation and enhanced Therapeutic Community which supports people to recover from substance misuse, who may also have co-existing mental health problems. The service offers personalised programmes designed to meet the needs of people with substance misuse and addiction. Treatment programmes include personal and behavioural development interventions, re-lapse prevention, harm reduction, and peer-led groups and meetings.

Accommodation comprised of single occupancy rooms with en-suite bathrooms, and separate male and female accommodation. Accessible rooms were also available. The service is registered to provide the regulated activity: Accommodation for persons who require treatment for substance misuse. We assessed all 33 quality statements across the five key questions: safe, effective, caring, responsive, and well-led. The service registered with the care quality commission (CQC) in November 2022. This was our first assessment of the service.

New Oakwood Lodge provided a safe, therapeutic, and personalised environment focused on rehabilitation, recovery and community reintegration. The environment was clean, well-maintained, and appropriate for the care and support it provided. Care and treatment were consistently delivered in line with national guidance and best practice, to ensure the service achieved consistent outcomes. Staff demonstrated skill and innovation, delivered a wide range of interventions, including psychosocial and psychological therapies, vocational and educational support, and a structured activity programme. People had made consistent progress towards independence and personal goals, with proactive risk assessments and an effective management structure in place. People told us they felt empowered, fully involved in decision-making, and supported to develop independence and control around their care. Were appropriate families, friends and carers were involved, and staff supported people to maintain meaningful community connections and networks. There was effective leadership in place. Leaders were visible, supportive, and promoted a positive culture of learning, collaboration, and continuous improvement across the service.

Mental Capacity Act Compliance Summary

During our assessment, we evaluated the service’s compliance with the Mental Capacity Act (MCA). People were supported to engage in decisions about their treatment, with access to independent advocacy, community mental health services (CMHT) and second opinion appointed doctors were required, providing safeguards for those who lacked capacity. There was no evidence of systemic overuse or misuse of restrictive powers or practices, and leaders emphasised person-centred decision making if restrictions were necessary.

Staff consistently assessed people’s capacity under the Mental Capacity Act to make specific decisions using the two-stage test and documented the assessments thoroughly. When people lacked capacity, relevant professionals made decisions in their best interests after consulting the multidisciplinary team, families, and advocates. They clearly recorded the rationale, who was consulted, and what options had been considered. Reasonable adjustments were made to support people in understanding and involvement in decision-making, including easy-read materials and adapted communication methods. Governance of Mental Capacity Act practices were effective, with regular audits of capacity assessments and best-interest decisions. Staff received ongoing training in the mental capacity act, human rights, and equality to ensure decisions upheld people’s rights and dignity.

The service demonstrated good compliance with the Mental Capacity Act. Staff applied legal frameworks appropriately, maintained a balance between care, protection, and autonomy, and ensured people were involved as much as possible. Governance systems supported compliance, and the service showed a clear commitment to respecting people’s rights which ensured the delivery of safe, effective and person-centred care.