- Residential substance misuse service
New Oakwood Lodge, Phoenix Futures Derbyshire Residential Service
Assessment report published 2 April 2026
Contents
Ratings
Our view of the service
Date of assessment: 24 and 25 February 2026
We visited the following service as part of the assessment:
New Oakwood Lodge, Phoenix Futures Derbyshire Residential Service - 38 beds. At the time of our assessment, the service was supporting 23 people.
At this assessment we assessed 1 assessment service group: Residential substance misuse services.
New Oakwood Lodge, Phoenix Futures Derbyshire Residential Service is based in Derby. It is a 38-bedded rehabilitation, recovery and enhanced therapeutic community which supports people to recover from substance misuse, who may also have co-existing mental health problems. The service offers personalised programmes designed to meet the needs of people with substance misuse and addiction.
Treatment programmes include personal and behavioural development interventions, re-lapse prevention, harm reduction, and peer-led groups and meetings. Accommodation comprised of single occupancy rooms with en-suite bathrooms, and separate male and female accommodation. Accessible rooms were also available.
The service is registered to provide the regulated activity: Accommodation for persons who require treatment for substance misuse.
We assessed all 33 quality statements across the five key questions: safe, effective, caring, responsive, and well-led. The service registered with the care quality commission (CQC) in November 2022. This was our first assessment of the service.
New Oakwood Lodge provided a safe, therapeutic, and personalised environment focused on rehabilitation, recovery and community reintegration. The environment was clean, well-maintained, and appropriate for the care and support it provided.
Care and treatment were consistently delivered in line with national guidance and best practice, to ensure the service achieved consistent outcomes. Staff demonstrated skill and innovation, delivered a wide range of interventions, including psychosocial and psychological therapies, vocational and educational support, and a structured activity programme. People had made consistent progress towards independence and personal goals, with proactive risk assessments and an effective management structure in place.
People told us they felt empowered, fully involved in decision-making, and supported to develop independence, choice and control around their care. Where appropriate families/friends and carers were involved, and staff supported people to maintain meaningful community connections and networks. There was effective leadership in place. Leaders were visible, supportive, and promoted a positive culture of learning, collaboration, and continuous improvement across the service.