New Oakwood Lodge, Phoenix Futures Derbyshire Residential Service

Safe - This means we looked for evidence that people were protected from abuse and avoidable harm. This was the first assessment of the service. This key question has been rated Good. This meant people were protected by a consistent and effective approach to safeguarding, whilst positive risk-taking was promoted to support independence and recovery. People were fully involved, and the service was open and transparent when things went wrong.

The environment was safe, clean, well equipped, well maintained, and fit for purpose. Staff assessed and managed risks to people and themselves effectively and understood how to protect people from abuse. Staff worked effectively with other agencies to safeguard people. Staff used systems and processes to safely prescribe, administer, record, and store medicines, and the service managed people’s safety incidents appropriately to support ongoing recovery and rehabilitation.