Carerecruit Solutions Limited

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good.

This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans provided an overview of people’s care needs. The provider told us that care plans would be reviewed to include information about what people could do for themselves, as well as their likes and dislikes.

Regular reviews were carried out involving people and their relatives which ensured that the care and support given reflected people’s needs.

A relative told us “If any changes are needed,I email the registered manager and they are always able to accommodate it, the manager has also made it known that I can contact them at any time to discuss anything that I need.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Care plans reflected people’s needs and identified risks; which demonstrated a comprehensive approach to person-centred care. Regular reviews were carried out that involved people and their families and relevant professionals where appropriate. The provider also worked well with GP’s, pharmacies and district nurses to support continuity of care.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Care plans contained information about people’s eyesight and hearing so staff could adapt their approach to meet peoples needs.The registered manager told us they could adapt information into different formats if needed.Staff understood the rules regarding GDPR and what information was not to be shared.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider adapted care in response to feedback from people and their relatives. Staff demonstrated how listening to and involving people in their care resulted in positive outcomes, such as addressing concerns that had caused individuals distress and making changes to better meet their needs.

There was a complaints policy in place and a procedure to follow. People told us they were aware of how to complain.We saw evidence of how complaints were recorded, investigated and the outcome documented.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider adapted support to meet specific needs such as communication and cultural requirements, which ensured care was accessible. Staff, as well as people and their relatives told us the registered manager was available to them at anytime for support should it be needed.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People and their relatives described experiencing positive outcomes from the care provided. One relative told us because of the reliability of the service, they could plan ahead which helped them to access the community as a family and enjoy days out.

People were not always supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

At the time of this inspection nobody was receiving end-of-life care.

Care plans did not have information relating to discussions with people and their relatives about their wishes and preferences for end-of-life care.The registered manager told us conversations would take place and care plans would be updated to include this information.

There was an end-of-life care policy in place and training was covered in the induction for staff.