• Care Home
  • Care home

Northway House

Overall: Good read more about inspection ratings

96-98 Kingston Road, Taunton, Somerset, TA2 7SN (01823) 253999

Provided and run by:
Pebblestones Limited

All Inspections

During an assessment under our new approach

This assessment was carried out between 11 and 12 November 2025. We visited the home on both days.

The home specialised in the care of older people, including people living with dementia. At the time of the inspection visits there were 23 people living at the home.

There was a new manager at the home who had applied to the Care Quality Commission to register. The manager was open, approachable and receptive to feedback.

At our previous assessment the service was in breach of regulation in relation to the safe management of medicines and governance. At this inspection we found improvements had been made and they were no longer in breach of regulations.

Medicines were safely managed but further minor improvements were needed.

The new manager had implemented more robust quality monitoring systems which enabled them to highlight and address shortfalls. A new senior team gave leadership and direction to the home and staff commented positively on improvements being made.

There were sufficient numbers of staff to provide safe and effective care to people. Staff worked in partnership with people, their representatives and other professionals to ensure needs were addressed in a way which did not discriminate and ensured people had access to appropriate services.

Each person had a care plan which made sure staff had the information they needed to provide person centred care to people.

During an assessment under our new approach

Date of Assessment: 8 to 15 October 2024.

The service is a care home providing support to older people with personal care needs. At the time of our visits 17 people were living at the home.

We found 2 breaches of regulation in relation to medicines management and governance.

Staff were not following the medicines management policy which potentially placed people at risk. Governance systems and audits were not effective in identifying or addressing areas for improvement. Some environmental safety checks had not been undertaken and some cleaning schedules were not fully completed. This potentially placed people at risk.

A new manager was in post. They acknowledged there were improvements to be made and they were committed to making these.

There was limited evidence people were involved in assessments of their needs. However, people and their representatives felt their needs were met.

There were enough competent staff to meet people’s needs. Staff were positive about changes being made at the home.

We have asked the provider for an action plan in response to the concerns found at this assessment.