Weavers Court Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The people and relatives we spoke with were positive about staff, whom they described as kind and caring, always treating people with dignity and respect. We observed staff knocking on people’s doors before entering. Relatives told us staff were welcoming. One relative told us, “Staff can’t do enough for you.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

On the whole, people and their relatives told us they had access to the visiting GP who attended the service weekly. One person told us, “I am concerned about my back as the doctor only comes once a week and there are loads to see so I don’t always get to see her even if I have my name down.” Another person told us, “They get a Doctor, but they only come on a Thursday. I usually get to see her though.” A relative told us, “If [name of person] isn’t well they get the Doctor, I have no concerns on that.” We saw evidence of people receiving care and support from the Doctor when required.

Leaders ensured staff were guided to communicate with people through person-centred care plans.

The provider understood their responsibilities in relation to the accessible information standard (AIS) and General Data Protection Regulation (GDPR). Service user guides were available to people and provided clear and transparent information.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider had a complaints policy in place. People and their relatives told us they knew how to make a complaint. One person said, “If I had a complaint I would speak with the staff or [name or manager].” Another person said, “She [manager] said to me you don’t complain to anybody you just come to me, and her attitude is if you don’t tell her your problem, she can’t sort it out.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. We saw evidence of this in peoples care plans.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and used this information to provide tailored care, support and treatment in response to this.

Care plans showed how the provider had considered people’s protected characteristics and made reasonable adjustments to support their equity in experience.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

End of life care plans were in place for people. These detailed people’s wishes and arrangements such as who to contact, who they would like to be with them during their final days, whether the person wished to be admitted to hospital and if the person wanted medical intervention, together with any funeral plans in place. This ensured staff respected the person’s end of life wishes.

Where possible, people had been involved with the creation of the care plan to give their thoughts and directions.