Weavers Court Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care plans created from the initial assessments were developed and reviewed with the person, and where appropriate their families or friends. People’s care plans were updated as their needs changed.

Overall, the care records detailed people’s needs and important information about their lives. Care records were robust and contained sufficient detail for staff to provide safe care and treatment to people, and we saw a range of clinical assessment tools, food charts and weight logs, being utilised effectively within the home. Following this the provider reviewed food records and new strategies were implemented in response to the weight loss, such as new fortification methods and extra calorie snacks.

We saw care reviews had taken place in the records we reviewed when people’s needs changed, and the care plan updated to reflect this. Managers told us that comprehensive reviews of people’s needs would take place monthly. The intention was that these would include a full review of care plans, risk assessments and changes to health and well-being. If the review indicated the person would benefit from the support of health care professionals such as dietician or occupational therapist, a referral would be made.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were supported to maintain relationships with their family and friends. This included facilitating people visiting their family home, and welcoming visitors for people into the service.

The provider used nationally recognised tools to support people. Staff were trained and experienced in monitoring changes in people’s health and used tools such as the Malnutrition Universal Screening Tool and the Waterlow Assessment Tool.

Guidelines and advice from professionals involved in people’s care was followed.

The provider had robust documentation on people’s nutrition and hydration needs. This included any specialist requirements such as recommendations made by the Speech and Language Teams.

Care plans and assessment tools were reviewed periodically to ensure they remained relevant.

The way people wished to receive their support was important to staff and people were consulted on how they would like to receive their care which was documented in care plans for staff to use.

The provider worked well across teams and services to support people. They shared information about people’s needs when they moved between different services, so people only needed to tell their story once.

Handovers were in place and staff told us they received information required to enable them to do their work. One staff member said, “We have handovers with all the team, so we know if there have been any changes.”

Staff worked closely with other teams, such as podiatrists, GPs, Speech and Language Therapists and mental health teams, so people had joined up consistent care.

Care plans and risk assessments were high quality which detailed the person’s wishes, preferences and information about their life.

The provider supported people to manage their health and well-being to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s medical care plans were detailed and included information about their physical and mental health care needs. Relevant past medical history details were included along with possible effects of long-term conditions and what support they needed to try to avoid these.

Where appropriate, staff liaised with external health and social care professionals to ensure people received consistent care and support.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Accident, incident and falls were accurately reported and robustly reviewed, with clear analysis for trends and themes and actions taken in a timely manner following each event.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Some people living at the service at the time of our assessment had capacity to make decisions about their care and to give consent where needed.

Where people were unable to give consent to care, capacity assessments and best interest decisions were in place which were detailed, person centred and decision specific. This ensured that staff were working in line with the Mental Capacity Act 2005.