Weavers Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were consistently kind, caring and respectful with people and their relatives. This showed in daily interactions and contributed to a homely atmosphere. People told us staff were kind and caring. One person said, “The staff support me well. The staff are lovely, and I can’t fault anybody.” Another person said, “The lady staff are wonderful and some are marvellous. Some staff don’t ask me though if I am ok.” A relative told us, “They are friendly and approachable.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Choice was respected and people were supported to make choices.Records included people’s wishes, preferences, likes and dislikes.Peoples culture and beliefs were included in care plans we looked at. One person said, “The staff treat us with respect and dignity. They knock on your door before coming in.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans provided information about their social and leisure interests, what they enjoyed doing and the support they needed to participate in activities. One person told us, “We go to Church and walks out. We do what we want, and they listen.” A relative told us, “There is lots going on in the home. They [staff] are always doing something with people.”

Staff promoted people’s independence and choice, and this was evidenced in our observations and conversations with people, relatives and staff. We saw trusting relationships between people and staff, and it was clear staff knew people well.

People were provided with equipment to support them to be able to eat their meals as independently as possible. The mealtime experience was relaxed and sociable and people were offered choice and variety in relation to food and drink.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people well and understood when, and how, to respond to each person, in a supportive way. Staff adapted their communication style to meet the needs of people. Effective communication between staff and people supported a relaxed atmosphere.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us their wellbeing at work was supported. One staff member told us, “We support each other, we are a team. My manager supports us and is always around if we need her.”