St Teresa's Care Home

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

People received a safe service, provided by enough appropriately recruited, and trained staff to meet their needs. This meant people were supported to live safely. The registered manager, and management team assessed, monitored, and recorded risks to people including those reported by staff. Accidents, incidents, and safeguarding concerns were reported, investigated, recorded appropriately, and learnt from. Staff received appropriate training to administer, prompt, and support people to take their medicines, if necessary. Infection control procedures were followed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider’s processes were thorough, up to date, and enabled the registered manager, management team,and staff to learn from incidents where people may have been put at risk. This promoted people's safety as a priority without limiting their choices and empowered them to take acceptable risks. This further meant safeguarding issues were sent to appropriate healthcare professionals, such as local authority safeguarding teams in a timely way.

The provider’s processes were up to date, and systems were followed, enabling joined up working, and continuity of safe care. The provider established relationships with healthcare professionals to promote and maintain people’s safety. The provider's policies, procedures, and processes were in line with current, relevant legislation.

The provider had efficient safeguarding policies, procedures, and processes that followed current, relevant legislation. This meant safeguarding issues were sent to appropriate healthcare professionals, such as local authority safeguarding teams in a timely way. The systems demonstrated safety concerns were reported to the registered manager, recorded, and frequently monitored. As appropriate, people and those important to them were involved in this process and informed about what action would be taken to keep people safe. They told us they felt very safe living at the home. A person using the service told us, “The staff make me feel very safe here.” A relative said, “I feel [Person using the service] is safe, and in good hands when I leave here, and I visit every day.”

People had any risks to them assessed, recorded, and care plans were kept up to date. This helped staff to prevent, and minimise identified risks, where possible. Risks included supporting people with their personal care, and mobility. This meant staff had up to date information about the action they should take to manage these risks and keep people safe. The systems also enabled, and supported staff to report concerns, incidents, and accidents in a timely way to keep people safe, minimise risks, and incidents, accidents avoid them being repeated. This enabled the provider to have oversight of and be able to manage risks. The registered manager, and management team completed regular audits, and care plans were updated if new risks were identified. A relative told us, “I and [Person using the service] where possible, are fully involved by the [Registered] manager and staff in deciding what are, and not acceptable risks to take.”

There were safe practice processes in place that were followed, and audits that identified areas of concern regarding risks, and hazards to people using the service, and staff. The maintenance team kept thorough, up to date records of the audits, and maintenance undertaken.

The provider’s recruitment process was thorough, and records demonstrated it was followed, and regularly reviewed. Staff received comprehensive training that was based on the Skills for Care 'Common induction standards. They form part of the Care Certificate which is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social sectors. The disciplinary and capability processes were fair, and regularly reviewed to ensure there was no disadvantage based on any specific protected equality characteristics. The processes enabled staff to receive appropriate, comprehensive training that was relevant to their role. They were supported to deliver safe care by receiving regular supervision, appraisals, development support, and being encouraged to participate in service improvement. A person told us, “I couldn’t ask any more of the staff.” A relative told us, “The staff are very good, I know them all, always enough of them, and I come at different times.”

There were efficient systems, rotas, and training to maximise infection prevention, control and ensured a very clean, hygienic environment for people to live and staff to work in. A relative told us, “This place is ultra clean.”

The processes were followed, recorded, and audited including MAR sheet completion, and spot checks.