St Teresa's Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People and their relatives told us that effective care was provided, they were not subjected to discrimination and their quality and diversity needs were met. Staff were well-trained and supervised. People and their relatives also said staff provided good care in a dedicated, patient way that was person centred, and focused on and met people's needs. People were encouraged by staff to discuss their health needs, and any changes to them or concerns. They were passed on to appropriate health care professional partners. Staff proactively protected people from the risks associated with nutrition and hydration, and people were encouraged to choose healthy and balanced diets that also met their likes, dislikes, and preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The assessment processes evaluated if people’s needs could be met and how. If people were sponsored by a placing authority it also provided a referral. The provider carried out their own assessments with people, and their relatives which were comprehensive, to ensure that their needs were met. The assessments fed care plans that were up-to-date, regularly reviewed, and updated so staff understood people’s current needs. Any required adjustments were made accordingly.

The systems in place ensured that staff were kept up to date with national legislation, evidence-based good practice, new innovations, and required standards.

The provider processes enabled the management team, and staff to work as a team, and engage with relevant healthcare professionals, and other organisations to ensure that people received holistic care that met their needs above those of physical care. Organisations within the local community were engaged to ensure people felt part of the community. This provided joined up, linked care and support for people.

The processes in place enabled the service to keep track of people’s health, update care plans, risk assessments, and inform healthcare professionals, and any care package purchasers of required changes.

The provider processes included assessments carried out prior to people moving to the care home, and care plans and risk assessments were comprehensive, and identified people’s care and support needs. The monitoring processes regularly updated care plans, and risk assessments with fresh information that identified areas of care that required refocusing, and the care to be adjusted. A new person was moving to the home during the inspection, and this was conducted in a smooth, efficient and caring way, with the person at the heart of things, and being continually reassured.

There were systems and processes to ensure that people, their relatives, and representatives understood the care, and support provided. Consent to care and treatment was recorded in people’s care plans by themselves if they had been assessed as having capacity to do so or by people appointed to make decisions on their behalf.