St Teresa's Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were encouraged, and supported by staff, to be as independent as possible, and do things for themselves, as much as they wished, and could manage. Staff supported people to have choice, control, and make decisions about how their support was provided, and to maintain the best quality of life for them. This promoted their independence, confidence, and minimised social isolation. People and their relatives said staff provided care and support in a friendly way, paying attention to small details that made all the difference. Staff acknowledged people’s rights to privacy, dignity and confidentiality, and people said they felt respected. People said they felt staff cared about them, were compassionate, enthusiastic about the work they did, people they cared for, and supported.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives said that staff treated them with dignity, respect, kindness, and compassion. They felt listened to, and spoken with in a respectful way. Staff knew people’s preferences, wishes, life experiences, and incorporated this information into providing the best possible care they could, in a way people wished, and enjoyed. A person said, “Staff are so kind, and respectful towards me.” A relative told us, “Fantastic, couldn’t ask for more from staff or their excellent attitude towards people.”

There were processes and systems to support people to have choice, control over, and make decisions about their care, treatment, and wellbeing. They were supported to understand their rights by using different communication techniques, and languages, if required and their understanding was regularly reviewed. One person no longer conversed in English, but still understood it. Staff fully understood what their gestures, and responses meant. The systems enabled people to maintain important relationships, and networks including friends, family and access to activities and the local community to promote and support their independence, health, and wellbeing.

There were processes and systems to support people to have choice, control over, and make decisions about their care, treatment, and wellbeing. They were supported to understand their rights by using different communication techniques, and languages, if required and their understanding was regularly reviewed. One person no longer conversed in English, but still understood it. Staff fully understood what their gestures, and responses meant. The systems enabled people to maintain important relationships, and networks including friends, family and access to activities and the local community to promote and support their independence, health, and wellbeing.

People and their relatives said the staff and management were responsive to their immediate needs, and nothing was too much trouble. A person using the service said, “Nothing is too much trouble for them [Staff].” A relative told us, “Staff are always there when needed, and very patient.”

There were systems, counter checks, and policies and procedures in place to promote and enable staff well-being, which were promoted, and accessible to them.