LONGROYDE SURGERY

Updated 10 April 2025

Date of Assessment: 16 to 19 June 2025. LONGROYDE SURGERY is a GP practice located in Brighouse at 38 Castle Avenue, HD6 3HT. The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities; Diagnostic and screening procedure, Family Planning, Maternity and Midwifery services and Treatment of disease, disorder or Injury.

The practice is situated in the West Yorkshire Integrated Care Board area and provides personal medical care to 5,014 patients. Information published by the Office for Health Improvement and Disparities, rates the level of deprivation within the practice population as 2 on a scale of 1 to 10. The lower the decile, the more deprived it is relative to others. The National General Practice Profiles state that the ethnic make-up of the practice area is 92.4 % White, 3.8% Asian, 1.1 % Black, 2.2% Mixed and 0.5% Other.

The assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.

This is the first assessment for the service since their registration with CQC. At this assessment we reviewed the key questions, safe, effective, caring, responsive and well-led. The service is rated good overall, and good for each key question.

Updated 10 April 2025

As part of the assessment, we reviewed the most recent National GP Patient Survey for 2024, NHS Friends and Family Test (FFT) and asked the practice to invite patients to share their experience of the service via the Give feedback on Care section on the Care Quality Commission’s website.

We received feedback from 279 people via the give feedback on care section on the Care Quality Commission’s website. Out of this submitted feedback 99.4% was positive, with people saying how easy it was to get an appointment, how friendly the staff were and how there was always clear communication.

The National GP Patient Survey for 2024showed that 93% of patients felt their needs were met during their last general practice appointment compared to the national average of 90%, and 98% had confidence and trust in the healthcare professional they saw or spoke to, which was higher than the national average of 92%. We also saw that 95% of people would describe their overall experience of the GP practice as good, the national average for this is 74%.

Friends and Family test (FFT) results between January 2025 and May 2025, consistently showed a minimum of 90% of patients rating the service as very good or good. Feedback included how polite the staff were and how they provided an excellent service.

During this assessment we spoke with a representative from the practice’s Patient Participation Group (PPG), they described how their views were listened to and when possible, acted on by management. They explained how the practice was compassionate, and they felt valued as a member of the PPG.