The Care Quality Commission
  • Services in your home
  • Homecare service

Clarissa's Home Healthcare Services LTD

Overall: Requires improvement read more about inspection ratings

Bicester Innovation Centre, Commerce House, Telford Road, Bicester, OX26 4LD (01865) 338053

Provided and run by:
Clarissa's Home Healthcare Services LTD

All Inspections

During an assessment under our new approach

Date of assessment 13 February 2026 to 23 April 2026.

Clarissa's Home Healthcare Services LTD is a homecare provider providing the regulated activities of personal care to people living in their own homes. CQC only inspects where people receive personal care.The registered manager also held the nominated individual role.

At our last assessment we identified 2 breaches of the legal regulations relating to safe care and treatment and good governance. At this inspection, we identified 2 continuing breaches of the legal regulations in safe care and treatment and good governance and an additional breach of the legal regulations relating to fit and proper persons employed.

The provider did not always provide safe care and treatment. Systems and processes were not effective in identifying issues and areas for improvement. There was inconsistent recording within care records. Staff were not always recruited safely. Medicines were not routinely managed safely. Risks relating to people’s care were not always assessed, care records were not always detailed, accurate or person-centred. The provider was not consistently working in line with the Mental Capacity Act 2005 when completing mental capacity assessments. However, the provider worked with professionals and was managing infection prevention and control effectively.

We have asked the provider for an action plan in response to the concerns found at this assessment.

During an assessment under our new approach

Date of assessment 29 May 2024 to 6 September 2024. The assessment was carried out in response to information of concern we received. We found two breaches of the legal regulations relating to safe care and treatment and good governance.

The service did not always provide safe care and treatment and governance systems and audits were not effective in identifying or addressing areas for improvement and oversight. We found a lack of oversight of incidents and accidents which meant people were not always protected from the risk of safe care. There was inconsistent recording identified in the care records and there was a lack of governance oversight. Effective systems were not in place to ensure care was provided safely and appropriately and for effective oversight and improvement of the service.

However, people were supported to have choice and control. We have asked the service for an action plan in response to the concerns identified at this assessment.