Anley Hall Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager assessed and reviewed people’s needs effectively, using person‑centred information and regular updates to ensure care reflected people’s current health, wellbeing and preferences. Pre‑admission information was detailed and included all the relevant information about the person. Care plans for people were reviewed each month, they were person‑centred and sensitive to their circumstances. One visiting professional told us, “I regularly visit Anley Hall. I find the care home to be well organised.”

The registered manager delivered effective, evidence‑based care supported by clear assessments, structured reviews and skilled staff practice. Nurses were skilled and experienced in making clinical decisions in partnership with the person. External professionals, including GPs, were involved in reviews of people’s health. One visiting professional told us, “Staff contact us appropriately regarding residents throughout the week. They are always well prepared for our visits.”

Staff worked well together and coordinated care effectively across roles and shifts. Staff communicated clearly, responding to people’s needs promptly and supporting each other during busy periods, including during emergency situations. Staff demonstrated professionalism and skill with communication when an “emergency buzzer” was pressed to quickly and concisely handover information to the attending nurse. Staff described feeling supported by managers and colleagues, and relatives said staff were kind and caring and looked after their family members well, reinforcing inspectors’ observations of positive teamwork across the home.

The registered manager supported people to maintain and improve their health by offering personalised activities, monitoring health needs and supporting good nutrition. Activities took place seven days a week, with group sessions and one‑to‑one visits for people who preferred or required support in their rooms. Activity coordinators reviewed care plans to tailor activities to people’s interests and histories. Mealtime was a positive experience with appetising food, good presentation and staff offering choices and alternatives that met people’s dietary needs, including modified textures and additional fortification when required. People enjoyed meals and engaged positively with staff, and relatives confirmed people were kept safe and well cared for.

The provider monitored people’s outcomes effectively through regular audits and care reviews. Care plan reviews demonstrated regular oversight of risks, daily notes, incidents and areas which were important to the person. This meant people continued to experience good outcomes supported by effective monitoring.

The registered manager made sure people’s rights were protected by seeking consent where possible and applying the Mental Capacity Act (MCA) appropriately when people could not consent. Records showed mental capacity assessments, best‑interest decisions and Deprivation of Liberty Safeguards (DOLs) authorisations were in place, with conditions recognised and highlighted on a tracker. Care plans reflected people’s wishes and preferences, and staff knew people well and promoted independence, choice and control even when people were subject to DOLs. Staff always sought consent before providing support and staff worked in a way that upheld dignity and autonomy.