Anley Hall Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff always treated people with kindness, compassion and respect. People consistently described staff as caring and attentive, and observations showed warm and reassuring interactions. People said, “I am very happy, the staff are kind and the food is lovely” and 1 person said, “I feel as though I am the only person they have to care for – I know I am not, but that is how they make me feel.” Staff treated people with respect. People and relatives told us staff were compassionate and that they felt valued and respected, with 1 family member saying all staff were “amazing, so kind and caring.”

Staff always supported people as individuals and demonstrated a clear understanding of their personal histories, preferences and routines. Staff knew people well and used this knowledge to guide care. People said they could choose their routines, including when to get up or go to bed, and staff checked they were happy with clothing or support choices. Care plans reflected people’s preferences, wishes and cultural needs, with regular involvement from people and relatives. Activities were tailored, including one-to-one time for those unable to join group sessions, and staff used creativity to support people living with dementia. Bedrooms were personalised and observations showed staff engaging people in conversation about their interests. People and relatives consistently said staff treated them as individuals and genuinely cared about the person, not just the tasks.

Staff always promoted people’s independence, choice and control in daily life. People told us they were enabled to make decisions about routines, activities, meals and clothing. One person said they could get up and go to bed whenever they wished and that staff supported their choices. Staff worked hard to maintain autonomy and ensure people retained as much control as possible. Relatives said staff involved them in care planning and sought their input when decisions needed to be made.

Staff always responded promptly and effectively to people’s immediate needs. People and relatives said staff answered call bells quickly and were available when needed, with 1 person saying staff responded “within moments.” Inspectors observed staff attending an emergency choking incident rapidly, with the nurse arriving within under a minute and managing the situation confidently and professionalism and skilled communication between the staff team. Staff were seen offering timely support, ensuring people received assistance without delay. Staff monitored wellbeing, noticing changes quickly and escalated concerns to clinical staff when required.

The provider always supported staff wellbeing and enabled them to deliver compassionate, person-centred care. Staff told inspectors they enjoyed working at the service and overwhelmingly recommended it as a good place to work. Staff described supportive leadership and said they felt listened to, with no concerns around discrimination. Training was largely up to date, with new courses being introduced and monitored. Staff were seen working well together and demonstrating confidence in their roles. The service provided regular supervisions and opportunities for development, and staff said they felt valued by the management team. Inspectors observed strong teamwork in emergencies and daily care, showing that staff wellbeing and enablement translated into high-quality interactions with people.