St Anthony

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.Care and support were provided in a person centred way with people being at the centre of any decision making and their views being asked for and listened to. People received the ‘right care’ with their rights, privacy and dignity being upheld at all times. Professionals confirmed this with one telling us, “I have always witnessed person centred care and support to the service users.”Care provision was tailored to meet people’s needs and this was also reflected in care plans which described first what people could achieve for themselves, any preferences they had for the way they were supported and then went on to describe the actual support required. Relatives described the service as being homely and a living environment that made their loved ones feel comfortable. One relative said, “He is one of over 20 people living there but you never get that sense. They are very attentive, on it. You never feel it’s a big home as they are always there for him.” Another relative added, “Care is tailored to meet people’s needs by a staff team some of whom have worked there 20 plus years.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s communication needs were met. People living at the service presented with a range of communication styles, some were able to verbalise, some used just a few words and others were completely non-verbal. A range of different communication aids were used at the service. Notice boards contained pictorial representations of people’s activity schedules and weekly menus. Easy read versions of documents were available for example, key sections of care plans, risk assessments, policies, and procedures. Some people used Makaton and staff told us that as well as cards and prompts that they often used their work mobile phones which contained applications to help with communication and understanding. Care plans included a Distress and Discomfort Tool (DisDat). These are charts accessible to people who cannot verbally communicate, on which they can indicate how they are feeling, for example, happy, sad, anxious or unwell.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s communication needs were met. People living at the service presented with a range of communication styles, some were able to verbalise, some used just a few words and others were completely non-verbal. A range of different communication aids were used at the service. Notice boards contained pictorial representations of people’s activity schedules and weekly menus. Easy read versions of documents were available for example, key sections of care plans, risk assessments, policies, and procedures. Some people used Makaton and staff told us that as well as cards and prompts that they often used their work mobile phones which contained applications to help with communication and understanding. Care plans included a Distress and Discomfort Tool (DisDat). These are charts accessible to people who cannot verbally communicate, on which they can indicate how they are feeling, for example, happy, sad, anxious or unwell.

The provider made sure that people could access the care, support and treatment they needed when they needed it. People had access to health and social care professionals which meant that the received the best and most appropriate care and support when required. We spoke with professionals who confirmed that there were good lines of communication between them and the service and that they were contacted for appointments, support and advice in a timely way that immediately addressed people’s needs. A professional tod us, “The clients I have visited have often involvement from the LD team and Psychology team.” Another added, “Information I have seen suggests they communicate with other external professionals as needed and follow up in a timely way.” Accurate records of appointments and interventions were kept as part of care plans which then provided a complete medical history for people for future reference.

The provider made sure that people could access the care, support and treatment they needed when they needed it. People had access to health and social care professionals which meant that the received the best and most appropriate care and support when required. We spoke with professionals who confirmed that there were good lines of communication between them and the service and that they were contacted for appointments, support and advice in a timely way that immediately addressed people’s needs. A professional tod us, “The clients I have visited have often involvement from the LD team and Psychology team.” Another added, “Information I have seen suggests they communicate with other external professionals as needed and follow up in a timely way.” Accurate records of appointments and interventions were kept as part of care plans which then provided a complete medical history for people for future reference.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Most people had been given the opportunity to discuss making advanced decisions about future care and support. Not everyone wanted to engage in these conversations and this was recorded and respected. Care plans contained a section relating to end of life care and staff had undergone training and were able to tell us about the important aspects of supporting people towards the end of their lives. A member of staff told us, “We have had people pass and we have had training. Respect their wishes. One recently agreed to stay here, could have gone to a hospice but decisions with family to stay here. It worked well with district nurse visiting for support.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Most people had been given the opportunity to discuss making advanced decisions about future care and support. Not everyone wanted to engage in these conversations and this was recorded and respected. Care plans contained a section relating to end of life care and staff had undergone training and were able to tell us about the important aspects of supporting people towards the end of their lives. A member of staff told us, “We have had people pass and we have had training. Respect their wishes. One recently agreed to stay here, could have gone to a hospice but decisions with family to stay here. It worked well with district nurse visiting for support.”