St Anthony

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff supported people to be as independent as possible, encouraging people to make choices and decisions about their daily routines without compromising their safety. We observed people and saw choices being made about what activities they wanted to do, what food and drink they wanted at mealtimes and where they wanted to spend time. A relative told us, “Yes she does have choice. She can say yes and no and does know what she wants to do each day. If you ask her something and she doesn’t want it or to do something her expression will tell you. Staff know her and respect that. It’s the same with food.” The registered manager described how people’s choices were respected and their independence promoted, “People may have changes and can request different things every day. (person) wanted to go swimming but then did not want to go. He now goes to gym, which he loves 11am every Wednesday. People can move across floors, chose own food for the week. When day comes doesn’t want the meal and so speak to chef and different meal prepared. They can go to bed and get up whenever they want.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff supported people to be as independent as possible, encouraging people to make choices and decisions about their daily routines without compromising their safety. We observed people and saw choices being made about what activities they wanted to do, what food and drink they wanted at mealtimes and where they wanted to spend time. A relative told us, “Yes she does have choice. She can say yes and no and does know what she wants to do each day. If you ask her something and she doesn’t want it or to do something her expression will tell you. Staff know her and respect that. It’s the same with food.” The registered manager described how people’s choices were respected and their independence promoted, “People may have changes and can request different things every day. (person) wanted to go swimming but then did not want to go. He now goes to gym, which he loves 11am every Wednesday. People can move across floors, chose own food for the week. When day comes doesn’t want the meal and so speak to chef and different meal prepared. They can go to bed and get up whenever they want.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff supported people to be as independent as possible, encouraging people to make choices and decisions about their daily routines without compromising their safety. We observed people and saw choices being made about what activities they wanted to do, what food and drink they wanted at mealtimes and where they wanted to spend time. A relative told us, “Yes she does have choice. She can say yes and no and does know what she wants to do each day. If you ask her something and she doesn’t want it or to do something her expression will tell you. Staff know her and respect that. It’s the same with food.” The registered manager described how people’s choices were respected and their independence promoted, “People may have changes and can request different things every day. (person) wanted to go swimming but then did not want to go. He now goes to gym, which he loves 11am every Wednesday. People can move across floors, chose own food for the week. When day comes doesn’t want the meal and so speak to chef and different meal prepared. They can go to bed and get up whenever they want.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People were listened to and their needs were responded to by a staff team that knew them well. People’s immediate needs were addressed. A relative told us that their loved one was unexpectedly taken to hospital following a sudden health concern. The person returned to the service later the same day. The area manager went into the service to be present to night time staff the handover meeting to make sure that staff were fully updated on the person’s condition and current needs. Another relative told us how their loved one watched a particular television program but that a fault developed with their television. They told us, “We raised it and they were straight on the phone to the maintenance team. Before we got back home we had a call saying it was mended.” A member of care staff added, “The best thing about working here is being able to sort out simple problems for people. Sometimes people can become distressed but I can calm them by sorting things out for them, it’s very rewarding work.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. All staff we spoke with told us of a supportive management team that provided them with the support and training they needed to be able to provide the best care for people. Professional support for staff was balanced with staff welfare and enabled staff to have some flexibility with their work life balance without compromising the actual care being provided to people. Comments from staff included, “I feel supported,” “Can take time off when needed and I can speak with them anytime. I think they would offer me counselling if needed,” and “Personal issues are sorted out, never a concern, they get cover for us.” The service provided an on call system that meant that staff could call a manager at any time for support if needed. The registered manager told us about staff social events that were laid on to allow staff to bond out of work and to strengthen their feeling of support.