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Inspection Summary


Overall summary & rating

Good

Updated 16 March 2018

This inspection was carried out on 30 January 2018 and was unannounced.

At the last inspection, the service was rated ‘Good’. At this inspection we found the service remained Good.

Heron House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Heron House provides accommodation and personal care to up to five people who might need support with their mental health or may be living with a learning disability. There were five people living at the service when we inspected.

The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities using the service can live as ordinary a life as any citizen.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice. People had identified goals they wanted to achieve and had been supported to achieve these. People were able to follow their hobbies, attend higher education and meet friends and family.

People were supported by enough trained staff who knew how to recognise abuse and discrimination. Staff had been recruited safely. Staff knew people well and the support they needed, there was an open and transparent culture within the service. There was mutual trust and respect between people and staff. People’s privacy and dignity was respected. People and staff were seen as equal with everyone’s views being respected.

People’s support plans gave staff clear guidance about how to support people in the way they preferred. Support plans were reviewed regularly with people and their representatives to ensure everyone received the right support. People’s support plans and other records were held securely and people had been asked how they would like to be supported at the end of their life.

The premises suited people’s needs. People were involved in cooking their meals and encouraged to choose the meals they wanted. People received their medicines when they needed them and to attend healthcare appointments to stay as healthy as possible. People were involved in making decisions about the service. Staff managed potential risks to people so they were not restricted. People were encouraged to lead healthy lives and were supported to enjoy swimming and walking.

The registered manager was experienced and skilled at supporting people with learning disabilities. The registered manager and staff had a clear vision for the service and worked as a team to ensure people received the support they needed. Audits and checks were completed, shortfalls were identified and rectified to continuously improve the service. People knew how to complain. Any complaints, accidents and incidents were reviewed and lessons learnt.

The building had been adapted to meet people’s needs and people were able to decorate their rooms as they wanted. People were supported to keep their home clean and complete household tasks.

The registered manager had notified the Care Quality Commission of events that were reportable.

The rating of ‘Good’ was displayed at the service and on the provider website.

Inspection areas

Safe

Good

Updated 16 March 2018

The service remained Good.

Effective

Good

Updated 16 March 2018

The service remained Good.

Caring

Good

Updated 16 March 2018

The service remains Good.

Responsive

Good

Updated 16 March 2018

The service remains Good.

Well-led

Good

Updated 16 March 2018

The service remains Good.