Weymouth Manor

Weymouth Manor is a new purpose-built home in a residential area of Weymouth. Accommodation is over three floors with a range of communal facilities and a secure garden area.

People’s experience of using this service and what we found

People felt safe at the service and both people and relatives expressed their confidence in the whole staff team. Comments included, “If I was to recommend Weymouth Manor I would say you can’t go wrong, they care. If I was to go anywhere it would be there.” And “The management team always stop and chat with us. They go round and talk to every resident to make sure everything is ok. The ethos starts at the top and goes all the way through.”

Staff were clear about how to safeguard people from avoidable harm and safeguarding concerns were referred and investigated appropriately. People received their medicines safely. Infection control processes protected people from the risk of infection. Accident and incidents were managed safely. The registered manager had robust oversight of accidents and incidents and used this information to drive service improvements.

There were sufficient staff to meet people’s needs and provide appropriate care and support. Safe recruitment practices were followed, and staff were suitably trained and supported to enable them to understand and meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s health and wellbeing was monitored, and people benefitted from the good working relationships established with health and social care professionals. People enjoyed mealtimes and were supported to meet their nutritional needs. People told us they received a varied and balanced diet in line with their personal choices.

People were supported in a respectful and dignified way; their privacy was respected and their independence was promoted. Meaningful activities and events were provided for people to take part in, both individually and in groups, and they were supported to maintain relationships with the people that mattered to them.

People and relatives described a welcoming and friendly environment and visitors said they always received a warm welcome.

People, relatives and staff felt safe to raise any concerns or complaints with the registered manager and senior team.

The provider and registered manager monitored the quality and safety of the service and identified areas which could be improved.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Last rating and update

This service was registered with us on 14 December 2022 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about the care people received. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, effective and responsive sections of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.