Weymouth Manor

Updated 5 August 2023

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Weymouth Manor is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and we looked at both during this inspection.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service. This included information gathered form the local authority quality monitoring team.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We visited Weymouth Manor on the 6 July and the 12 July 2023.

During our visits we spoke with 12 people who used the service about their experience of the care provided and a visiting relative. We spoke with 10 members of staff including the registered manager, senior staff, care staff, and the chef.

We reviewed a range of records. This included 6 people's care records and medication records. We looked at 3 staff files in relation to recruitment and staff supervision. We also reviewed a variety of records relating to the management of the service, including policies and procedures, health and safety records, staff rosters, audits and meeting minutes.

We spoke on the telephone to 13 relatives. We received further feedback from 4 staff members and 3 health care professionals about their experience of Weymouth Manor.

Updated 5 August 2023

Weymouth Manor is a care home with nursing which provides care and support for up to 66 mainly older people. People at Weymouth Manor had physical health needs and or were living with dementia. At the time of this inspection there were 32 people living at Weymouth Manor.

Weymouth Manor is a new purpose-built home in a residential area of Weymouth. Accommodation is over three floors with a range of communal facilities and a secure garden area.

People’s experience of using this service and what we found

People felt safe at the service and both people and relatives expressed their confidence in the whole staff team. Comments included, “If I was to recommend Weymouth Manor I would say you can’t go wrong, they care. If I was to go anywhere it would be there.” And “The management team always stop and chat with us. They go round and talk to every resident to make sure everything is ok. The ethos starts at the top and goes all the way through.”

Staff were clear about how to safeguard people from avoidable harm and safeguarding concerns were referred and investigated appropriately. People received their medicines safely. Infection control processes protected people from the risk of infection. Accident and incidents were managed safely. The registered manager had robust oversight of accidents and incidents and used this information to drive service improvements.

There were sufficient staff to meet people’s needs and provide appropriate care and support. Safe recruitment practices were followed, and staff were suitably trained and supported to enable them to understand and meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s health and wellbeing was monitored, and people benefitted from the good working relationships established with health and social care professionals. People enjoyed mealtimes and were supported to meet their nutritional needs. People told us they received a varied and balanced diet in line with their personal choices.

People were supported in a respectful and dignified way; their privacy was respected and their independence was promoted. Meaningful activities and events were provided for people to take part in, both individually and in groups, and they were supported to maintain relationships with the people that mattered to them.

People and relatives described a welcoming and friendly environment and visitors said they always received a warm welcome.

People, relatives and staff felt safe to raise any concerns or complaints with the registered manager and senior team.

The provider and registered manager monitored the quality and safety of the service and identified areas which could be improved.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Last rating and update

This service was registered with us on 14 December 2022 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about the care people received. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, effective and responsive sections of this full report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.