West Wing Doctors

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This is the first assessment for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, and wellbeing needs with them.

At an initial consultation, the provider carried out an in-depth assessment of the patient which included their medical history, and details regarding their presenting condition. Following this the provider worked with them to discuss treatment options. Our review of clinical records showed that the provider discussed individual benefits and risks with patients. Where the provider identified that they could not effectively support the patients, referrals were made to other services.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider used evidence-based approaches to inform clinical decision-making, including introducing an enhanced screening test which supported the identification of prostate cancer and timely access to specialist care.

The provider undertook clinical audits which assessed adherence to best practice guidance, and subscribed to various medical journals to keep up to date with the latest guidance and research.

Where appropriate, a letter was sent to the patient’s NHS GP outlining the patient’s symptoms, examination findings, test results, and management plan. These letters facilitated effective communication between services, promoting continuity of care and ensuring patient safety.

The provider communicated and met regularly with professionals from other services, to seek specialist advice and to share insights and learning.

The provider supported patients to manage their health and wellbeing to maximise their independence, choice and control. The provider focussed on identifying risks to patients’ health, and factors which may have impacted on the condition they had presented with, for example stress and lifestyle factors.

The provider routinely monitored care and treatment to support continuous improvement. They sought to achieve good clinical outcomes, which met the reasonable expectations of their patients. The provider monitored patients following treatment. This was achieved via planned follow-ups, and direct contact with patients.

The provider also used clinical audits to assess and monitor standards, to drive improvement, for example an audit to check compliance with National Institute for Health and Care Excellence guidelines.

The provider understood and applied legislation relating to consent. Treatment and care options were fully explained to patients, and this was corroborated by feedback from patients.

There was a policy and process in place for gaining and recording consent. Where appropriate, consent was clearly documented.

Staff received training in the Mental Capacity Act.