Komplex Community Ltd

Updated 27 May 2025

Date of Assessment: 3 June 2025 to 9 July 2025. 2 inspectors carried out a site visit to the agency’s office on 16 June 2025. We gave the provider 36 hours’ notice of our visit to ensure they were available to assist with our assessment. This was the first assessment of the service since it was registered with us in September 2022. Komplex Community Ltd is a supported living service. It provides support to children aged 13-18 years and adults under 65yrs with a learning disability, autistic spectrum disorder and mental health difficulties’. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of our visit, 8 people were receiving support with their personal care needs.

The provider had a good learning culture where people, relatives and staff felt confident in raising concerns. People were protected and kept safe from harm or abuse. Staff had been recruited safely and there were enough staff with the right skills, qualifications and experience to support people. Managers made sure staff received training and regular appraisals to carry out their role effectively. Staff managed medicines well and involved people in planning any changes. People were involved in planning and reviewing the support they needed. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff understood their roles and responsibilities. There were audits and checks in place which were effective in identifying shortfalls and driving improvements.

Updated 27 May 2025

The model of care and setting maximised people’s choice, control and independence. People lived in their own homes and each person had their own staff team who knew them well. Staff supported people to build on their skills and independence and to live their lives as they wanted. People received person centred care which promoted their dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people lead confident, inclusive and empowered lives. People and their relatives were positive about the staff team and quality of the care provided. They felt safe and were fully involved in planning their care and understood their rights. People were supported to be as independent as they could be and were supported to live the lives they chose. People received their medicines when needed by staff who were trained and competent in their role. People felt able to complain and were confident action would be taken, and improvements would be made. People knew staff and leaders well and they had a stable staff team. People were involved in choosing where they lived and the staff who supported them. People were not subjected to any unlawful restrictions.