Motaryli Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices. People’s care plans and risk assessments did not always fully reflect a person’s physical, mental, emotional and social needs. More detail around these areas of care were required to ensure the person’s care documentation was person centred and comprehensive. The registered manager was reflective and acknowledged the areas of improvement required. They provided assurance that they had plans in place to ensure care records were fully reflective of need.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Communication between other health and social care professionals were effective and enabled prompt adjustment of the person’s care if required. The person’s care provision was kept to the 2 members of staff and the registered manager, enabling consistency in care.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The registered manager told us how the person they supported often required visual information in large font; they had supported this person to get their financial information in this format to enable independence. Information was also added within the person’s care plan about their hearing impairment and how staff were to ensure the television was set to a high volume in line with the person’s choice.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. The provider had a complaints policy and processes to manage any complaints. At the time of the inspection, the service had not received any formal complaints. However, information was given to the person about how to make a complaint if required. The registered manager told us, “The company has and will always focus on [person’s] needs and change what needs to be changed to ensure their constant satisfaction.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. The provider had equality and diversity policies in place. Staff completed equality and diversity training, which helped to ensure they understood the potential barriers to accessing care people may face and how they could be supported to overcome them. This helped to ensure people could access care and support when they needed, promoting equality and protecting their rights.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Policies on Equality and Diversity were up to date and available to staff. Staff had received training on the Equality Act and Human Rights legislation. Staff we spoke to was knowledgeable on how they should ensure people could receive the same quality of care from the service and told us, “We assess and provide patient centred care based on their needs.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Information on ‘Do Not Attempt Cardiopulmonary Resuscitation’ were kept in the person’s care plan and could be presented to professionals promptly in an emergency.