Motaryli Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. The registered manager told us how they delivered care with compassion, ensuring the service user was at the centre of everything staff did. The service knew this person’s likes and dislikes, and these were documented within the care plan. Care was delivered in line with personal preferences and care documentation highlighted staff spending quality time with the person at their request. When asked if the carers were kind, the person told us, “I can’t grumble, they look after me.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The person’s care plan included information about personal, cultural, social and religious needs. Staff supported this person to access the community regularly so they could enjoy activities of their choosing. One staff member told us, “Our service user has got access to a telephone, and we often have stamps and cards for them to send their loved ones on any special occasions.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. However, the person’s care plan did not always promote their independence by highlighting the care tasks they were able to do independently. However, the registered manager and staff gave us examples on how they promoted the person’s independence on a regular basis, including offering choice and accommodating the person’s social outing preferences.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The service was flexible with call times and had adapted these to meet the person’s individual preferences. We also saw evidence of the service being responsive in arranging medical support if any concerns arose and comforting the person in times of distress.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. At the time of the inspection, there were 2 members of staff employed at the service. The staff member spoken to told us they felt supported in their role and had received sufficient training to carry out their role safely. Policies were in place in relation to lone working and monitoring stress in the workplace and there was an on-call system in place to support staff out of office hours.